24/7 Customer Support in Shared Hosting
We supply 24/7 billing, customer and technical support for all our Linux shared hosting services. Even if you are not our client yet and you have questions, we will assist you without delay and provide you with the necessary info, in order to give you a choice to make an informed decision when you buy your new website hosting account. We're available twenty-four seven, including weekends and holidays, and we provide you with numerous options for communication to contact us - phone, live chat, e-mail messages and support tickets. To make things easier for you, we have several phone numbers around the world, thus you're able to call the one that is closer to you. The maximum response time for your email messages and the tickets is one hour. The regular response time is no more than 15-20 minutes, so you can forget all about waiting for days and nights to get support for any kind of task or issue, whatever its difficulty.
24/7 Customer Support in Semi-dedicated Hosting
We know how important it is to receive well-timed assistance, in particular when your website is not running effectively for some reason. Our semi-dedicated hosting services come with 24/7 customer and tech support, so if anything happens, you will be able to use plenty of methods to get in touch with us - telephone line with multiple local numbers worldwide, live chat, e-mail messages and support tickets. The first two methods are for pre-sales, billing and common issues, so in case you don't have an account yet, for instance, you're able to find extra details for our solutions, or we will assist you with less difficult technical matters. The second two options are for strictly tech issues or everything that is more time-consuming considering that it is much easier follow the communication between you and our support team. The guaranteed max answer time for them is only an hour, the typical one - 15-20 min, therefore you will not have to wait for a whole day so as to get support as you may have to do with various other providers.