One-Hour Response Guarantee in Shared Hosting
Our Linux shared hosting services come bundled with a 1-hour response guarantee, which suggests that irrespective of what enquiry or complication you may have, we will always be there to help you out. Actually, it seldom takes more than 30 minutes to get a problem solved or a query answered, and this is valid for both technical and sales matters. Our technical support staff members will be at your service 24x7, even on weekends and public holidays, which goes to say that you will receive immediate assistance at all times. We realize how priceless time can be, so by the time we reply to your email or support ticket, we’ll have probed into the matter and, if we haven’t figured out a solution, we will give you more information about what you need to do on your end – if the case requires this. With our support services, you can rest assured that there will be somebody to assist you instantaneously, regardless of the hour.
One-Hour Response Guarantee in Semi-dedicated Hosting
We promise that if you open a tech support ticket via your web hosting Control Panel or write an email related to your semi-dedicated server, you’ll obtain a response within no more than one hour. You can contact us at all times with regard to general, technical or billing matters and given the fact that we are available 24-7-365, you’ll always get assistance in a well-timed manner. Depending on the specific question or issue, we’ll supply you with more details, eliminate the obstacle if it has been caused by something that is within our reach or inform you what steps to take if you have to adjust a certain setting for an Internet app that we do not have access to. You can forget about waiting for a day for every single response. The fact is, in the majority of cases we answer tickets and emails within no more than 20 to 25 minutes.