If you ever have any enquiries in regard to your hosting package or if you experience a problem with your sites, you will have to get in touch with the respective web hosting company’s tech support team. It may not matter how promptly they will answer if you’ve got a generic enquiry, but a problem like a mishandled application update, for instance, may result in your site becoming damaged or unreachable on the Internet. And the longer you have to wait for the support team to assist you, the longer the website will be inoperative. If you offer goods or services online, any outage will damagingly affect your site and you can lose current or potential clients. Many hosting providers, primarily resellers, respond to tickets and e-mails within twenty four hours, but in the online epoch that’s way too long, since clients will rarely return to a site that is not functioning correctly for a prolonged time interval.

One-Hour Response Guarantee in Shared Hosting

Our Linux shared hosting services come bundled with a 1-hour response guarantee, which suggests that irrespective of what enquiry or complication you may have, we will always be there to help you out. Actually, it seldom takes more than 30 minutes to get a problem solved or a query answered, and this is valid for both technical and sales matters. Our technical support staff members will be at your service 24x7, even on weekends and public holidays, which goes to say that you will receive immediate assistance at all times. We realize how priceless time can be, so by the time we reply to your email or support ticket, we’ll have probed into the matter and, if we haven’t figured out a solution, we will give you more information about what you need to do on your end – if the case requires this. With our support services, you can rest assured that there will be somebody to assist you instantaneously, regardless of the hour.

One-Hour Response Guarantee in Semi-dedicated Hosting

We promise that if you open a tech support ticket via your web hosting Control Panel or write an email related to your semi-dedicated server, you’ll obtain a response within no more than one hour. You can contact us at all times with regard to general, technical or billing matters and given the fact that we are available 24-7-365, you’ll always get assistance in a well-timed manner. Depending on the specific question or issue, we’ll supply you with more details, eliminate the obstacle if it has been caused by something that is within our reach or inform you what steps to take if you have to adjust a certain setting for an Internet app that we do not have access to. You can forget about waiting for a day for every single response. The fact is, in the majority of cases we answer tickets and emails within no more than 20 to 25 minutes.