Tech Support Channels
A 60–Minute Response Time Guarantee
Every single assistance request you send to us will be attended to within maximum 60 min. In case your support ticket or e–mail needs further assistance from a server admin, we will forward it and leave a note to notify you that your matter is being worked on. If you order the Optional Managed Services package, any of the server administration services included there will be carried out at a time of your choosing.
An Outstanding Customer Care Service
- We will be online for you 24x7x365 to reply to any enquiries that you may have connected with our Control Panel and any of the applications that we have installed for your convenience on the dedicated server. In case you also need assistance with server administration procedures, you can make use of our Optional Managed Services package, which includes data backup hard disk storage space, weekly OS updates, server monitoring and rebooting procedures, plus software installation and troubleshooting services.
A User–Friendly Help Area
Our Control Panel is pre–installed for every Linux dedicated hosting server. Among its features is a rather useful integrated knowledge base that will guide you step by step on all the operations that you can carry out. The majority of how–to articles also video versions which show all the operations that you can perform in a highly illustrative way. You can find all the help articles and the video tutorials in the upper right corner of each section of the hosting Control Panel.