Customer Support Channels
A 1–hour Response Guarantee
Our user assistance staff is educated to speedily take care of all of our Linux shared hosting services customers’ issues and assistance requests. Via our ticket system, you’ll be able to submit your inquiry and a support crew member will go back to you within max an hour. Basically, practice has shown us that the average response time period is 20 minutes.
A Top–quality Support Service
Get in touch with us any time needed. Our staff of specialists is going to be on the web for you 24x7x365 to reply to all your requests and to eliminate any issue you will have. You can post a customer assistance ticket from your Control Panel or drop a message any time. Moreover, on business days, you’re able to ring us or use the online chatting alternative.
An Intuitive Help Section
Our Control Panel presents a wide–ranging knowledge base which is included in all sections. In each area, you will find a Help press button which will load for you a selection of step–by–step tutorials on how to use a certain feature or conduct a specific action. Moreover, we have prepared educational video lessons so as to get a better idea of the Control Panel’s interface.