1 hour ticket response
Timely support is our topmost priority and that is why we have a team of qualified technical support engineers who are ready to provide a quick answer to any question that you might have. Simply send your technical support ticket from your Control Panel and we will reply back to you within 60 minutes in the worst case scenario. Actually, we strive hard and aim for a twenty–minute technical support ticket response time.
A Top–Class Customer Support Service
Our technical support engineers possess considerable experience in the Linux shared hosting services sector and are capable enough to deliver a fast solution to your problem. If, however, the issue at hand is not within the competency of a technical support engineer, the tech support ticket will be forwarded to a programmer or sysadmin for additional investigation.
An Intuitive Help Section
Built into the Control Panel is an intuitive Help Center, which offers you a variety of sources of information. You can search through a regularly updated knowledgebase offering web hosting account management articles and web site administration articles, check out our educational video tutorials or explore our F.A.Q. archive.