A ticketing system is the most popular means of correspondence that web hosting providers offer to their customers. It’s typically part of the billing account and is the most efficient way to solve a problem that requires some time to investigate or that has to be escalated to a sysadmin. Thus, all replies contributed by either side will be stored in the very same location in the event that someone else needs to work on the problem at hand and the info in the ticket will be available to all parties. The downside of deploying a ticketing system with most hosting platforms is that it is not included in the hosting Control Panel, so you’ll have to sign in and out of no less than 2 accounts to carry out a certain procedure or to get in touch with the hosting company’s client service staff. If you wish to manage a couple of domains and each one of them is hosted in a different account, you’ll have to use an even larger number of accounts simultaneously. In addition, it may take a significant period of time for the hosting provider to answer your ticket.

Integrated Ticketing System in Shared Hosting

Our Linux shared hosting services include an integrated ticketing system, which is an integral part of our in-house created Hepsia Control Panel. In stark contrast to other similar tools, Hepsia will enable you to manage everything related to the hosting service itself in the exact same place – invoices, files, e-mails, tickets, etc., avoiding the need to log in and out of different admin consoles. In the event that you have any pre-sales or technical questions or any problems, you can post a ticket with a couple of clicks without needing to sign out of your hosting Control Panel. During the process, you can choose a category and our system will offer you a variety of informational articles, which will provide you with more info and which may help you solve any particular issue even before you submit a ticket. We guarantee a trouble ticket response time of no more than 60 minutes, even in case it’s a weekend or a national holiday.

Integrated Ticketing System in Semi-dedicated Hosting

The ticketing system that we use is built into the Hepsia hosting Control Panel, which we’ve developed for our semi-dedicated hosting services, so you will not need one more platform to get in touch with our customer service team – you can do it on the spot in case you face a challenge. Opening a new ticket requires a couple of clicks of the mouse and finding an older one is equally simple. With our clever search box, you can swiftly find any ticket that you’ve posted in the past. You can submit a ticket whenever you like since our technical support team members are at your disposal 24x7x365 and answer in no more than 1 hour, although it seldom takes that much to obtain help. With Hepsia, you’ll have everything in one single location and you can forget about going through 2 or more platforms to solve a simple problem.