A live chat is a real-time method of communication between a web hosting company's support crew and its customers. It is a very efficient way to receive some information about the web hosting services or get some issue resolved because you're talking with a live agent. The advantages of using a live chat service rather than calling or opening a trouble ticket are the smaller chance of mistakes any time you exchange info like usernames or domain names, the faster response time as the communication is real-time as well as the fact that you don't have to stay on the chat all the time - you're able to do something else entirely while the agent examines the issue in question. Also, you can connect with a live chat room from any kind of computer that's connected to the world wide web, avoiding the phone charges that you'll need to pay in case you're calling to a different country.

Live Chat Support in Shared Hosting

As a part of the support services that we offer for all our Linux shared hosting services, we've live chat support that is online all the time, even on holidays. You will be able to contact us no matter if you already have an account or not, since we will help you with almost anything, ranging from giving you general info about our services if you aren't a customer yet and you're thinking about purchasing one of our plans, to helping you with setting up an email account in an email client. A part of the issues are more complex and time-consuming, which means that you will need to employ the ticketing system that is incorporated into the Hepsia hosting Control Panel, but we can save you precious time and help you in real time on the live chat for quite a few things.

Live Chat Support in Semi-dedicated Hosting

We provide live chat support that is designed for all our future and current clients. If you're searching for a new hosting account, you can chat in real time to one of our representatives and receive more information about our semi-dedicated hosting services so that you can select the perfect plan for your websites. If you already own an account with us, we will support you in a very timely manner with general, billing and first-level techmatters. Even though in certain cases you will need to open a ticket as there're things that cannot be resolved on the live chat, we will be able to assist you with numerous common tasks, for instance installing an email account in an email client or redirecting one domain name to another. Thus, you'll receive prompt support and you'll save a long time.