Phone Support in Shared Hosting
We believe that being able to speak with a live agent is rather important, for that reason we have 3 support lines all around the world (Australia, USA and UK) and you'll be able to reach us over the phone for fourteen hours every day. If you consider purchasing one of our Linux shared hosting services, for instance, you can give us a call and find out more about our solutions before you order in order to make sure that we meet all of the system requirements for your websites. After your purchase, you can call us about all of the sales and / or billing troubles you may experience, or get any type of general or basic technical information that you need. We have aimed to find the perfect balance between phone and ticket support, so for strictly technical issues you'll have to use our ticketing system, which will make it easier to track the communication as well as any new developments in the resolution of an issue.
Phone Support in Semi-dedicated Hosting
We offer live phone support 14 hours per day as part of the support services for each and every semi-dedicated server package that we supply. Since some issues are more difficult and time-consuming, you will have to open a ticket if you come across such an issue, but for all the general, billing or minor tech issues you can always phone us and we'll help you quickly so as to save you the time you will have to spend on creating a ticket. Even if you do not have an account yet, you're able to find out if you can host your sites on our advanced cloud platform or you can get any other general info about our semi-dedicated solutions. We now have local phone numbers in the U.S.A., the United Kingdom and Australia as well as a worldwide number, therefore you will be able to call the one that is nearer to where you are.